Refund policy

At EcoChic Boutique, we specialize in carefully curated pre-owned pieces, including boutique and designer items, offered at a fraction of their original retail price.

Due to the unique and second-hand nature of our items:

πŸ›‘ All Sales Are Final

  • We do not accept returns
  • We do not offer exchanges
  • We do not issue refunds

πŸ“Œ Item Condition

Each piece is thoroughly inspected before being listed.

However, as pre-owned items, they may show minor signs of wear that do not affect their overall quality or aesthetic value.

We strongly encourage customers to carefully review:

  • Product photos
  • Item descriptions
  • Sizing and fit details

before completing a purchase.

πŸ“¦ Damaged Items or Order Errors

If you receive an incorrect item or an item with significant damage not disclosed in the description:

You must contact us within 24Β hours of delivery at:
πŸ“© btqecochic@gmail.com

Please include:

  • Order number
  • Clear photos of the item

Our team will review the case and, if applicable, provide a resolution.

🚫 Non-Eligible Claims

We do not accept claims based on:

  • Personal preference
  • Fit or sizing issues
  • Expectations regarding item condition
  • Minor wear consistent with pre-owned items

Our Commitment

At EcoChic Boutique, we curate each piece with intention, style, and transparency, offering you unique, conscious, and accessible fashion.

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