Refund policy
At EcoChic Boutique, we specialize in carefully curated pre-owned pieces, including boutique and designer items, offered at a fraction of their original retail price.
Due to the unique and second-hand nature of our items:
🛑 All Sales Are Final
- We do not accept returns
- We do not offer exchanges
- We do not issue refunds
📌 Item Condition
Each piece is thoroughly inspected before being listed.
However, as pre-owned items, they may show minor signs of wear that do not affect their overall quality or aesthetic value.
We strongly encourage customers to carefully review:
- Product photos
- Item descriptions
- Sizing and fit details
before completing a purchase.
📦 Damaged Items or Order Errors
If you receive an incorrect item or an item with significant damage not disclosed in the description:
You must contact us within 24Â hours of delivery at:
📩 btqecochic@gmail.com
Please include:
- Order number
- Clear photos of the item
Our team will review the case and, if applicable, provide a resolution.
🚫 Non-Eligible Claims
We do not accept claims based on:
- Personal preference
- Fit or sizing issues
- Expectations regarding item condition
- Minor wear consistent with pre-owned items
Our Commitment
At EcoChic Boutique, we curate each piece with intention, style, and transparency, offering you unique, conscious, and accessible fashion.
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